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COMPASS Outages Expected
September 28, 2013

The Department of Public Welfare (DPW) reported that in preparation for implementation of Affordable Care Act eligibility processes, individuals may experience outages in accessing COMPASS between 8:00 a.m. September 28 – 8:00 a.m. September 30. The temporary outage is part of system upgrades needed to link DPW functions with the Pennsylvania health insurance exchange.

Applications begun in the COMPASS system prior to 11:00 p.m. on September 28, but not completed, will be purged and applicants must restart the application process. County assistance offices will be unable to process applications into the system from 8:00 a.m. September 30 – 8:00 a.m. October 1. Those needing emergency Supplemental Nutrition Assistance Program benefits during the system upgrades are encouraged to complete a paper application at the county assistance office. Address questions to DPW at 800-692-7462.

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