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Authors Posts by Carol Ferenz

Carol Ferenz

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From Data to Decisions: Optimizing EHR Success Through Data Governance and Change Management
Free RCPA Members-Only Webinar

Thursday, August 21, 2025
10:00 am – 11:00 am
Register Here

Effective data governance and organizational change management (OCM) are critical for the long-term success and maintenance of your EHR system. These processes ensure data integrity, streamline system changes, and enhance overall project outcomes. In this session, we will detail how agencies can leverage OCM to assure these positive outcomes for your agency as well as overall effectiveness of your EHR initiative.

Presenters:

  • Theresa Yera, BA, MA, Senior Director of EHR, Strategy and Customer Success
  • Tina Kirkpatrick, BA, Senior Director of EHR, Strategy and Customer Success
  • Aaron Rogers, MRT, ATP, Electronic Health Record Administrator, Partners for Quality

Objectives: Following this course, the learner will:

  • Explain the importance of data governance and organizational change management;
  • Discover the phases of EHR maintenance required for effective data governance; and
  • Examine data accuracy for funding success.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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From Risk to Reward: Strengthening Your Hiring Process
Free RCPA Members-Only Webinar

Wednesday, August 13, 2025
1:00 pm – 2:00 pm
Register Here

In this session, we will review how introducing value-based tools early in the hiring process has shown to reduce an employer’s risk for turnover, safety incidents, counterproductive employee behavior, and workers compensation claims. We will review recent case studies showing the measurable impact of this process.

Presenter: Mark Walker, MBA, Managing Partner, Safer Hire LLC

Objectives: Following this course, the learner will:

  • Identify a value-based hiring process;
  • Describe how this hiring process can reduce risk of turnover; and
  • Describe how the hiring process can reduce risk of safety & claims.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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SUD Workforce Trends in Pennsylvania: Strengths and Opportunities for Improvement
Free RCPA Members-Only Webinar

Tuesday, July 22, 2025
11:00 am – 12:00 pm
Register Here

The U.S. faces critical behavioral health workforce shortages, with HRSA projecting a 49% increase in demand for care alongside an 11% decrease in available clinical professionals. These shortages are particularly pronounced in the SUD workforce regarding access to essential treatments. Inevitability, workforce challenges impact patients, who may encounter restricted access in underserved areas and compromised care quality.

Shatterproof Treatment Atlas has collected data on SUD treatment delivery from over 4,500 facilities. This data offers insights into staff composition, clinical focus, and training, aiding efforts to strengthen the SUD workforce and ensure positive patient outcomes.

This workshop also analyzes SUD workforce trends in Pennsylvania and other states. Participants will engage in discussions on workforce challenges, existing models, and innovative solutions to support staff in delivering high-quality SUD care.

Presenter:
Lisa Kugler, PsyD, Senior Vice President, Shatterproof Treatment Atlas

Objectives: Following this course, the learner will:

  • Explore staffing trends across Pennsylvania SUD treatment sites to understand areas of strength and opportunities for improvement;
  • Analyze and compare Pennsylvania SUD treatment staffing against other states to understand progress at the local and multi-state levels; and
  • Evaluate potential solutions to support and enhance SUD treatment staffing in Pennsylvania based on available data and their own experiences in the field.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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Hearing All Perspectives: The Development of a Multi-State, Multi-Diagnosis Youth Advisory Council
Free RCPA Members-Only Webinar

Wednesday, August 6, 2025
11:00 am – 12:00 pm
Register Here

This presentation will discuss the formation of a novel and innovative version of a standard Youth Advisory Council (YAC). This particular YAC adds a twist to the traditional means of involving youth by creating a council combining voices of individuals served who have two very different diagnoses: those with an emotional/behavioral disorder (EBD) and those with an autism/intellectual disability (ASD/IDD). Spanning across three states, this internal YAC has been established to hear the voices of and to teach leadership principles and skills to those who are receiving the services offered by Devereux Advanced Behavioral Health.

Presenters:

  • Amy Kelly, MBA, MNM, National Director of Family Engagement, Devereux Advanced Behavioral Health
  • Judy Starr, JD, Deputy General Counsel, Devereux Advanced Behavioral Health

Objectives: Following this course, the learner will:

  • Describe the value of constituents’ voices from services and programs provided, regardless of individual communication type, cognitive ability, or diagnosis;
  • Discuss how to engage leadership and staff to support and sponsor a youth/constituent advisory council; and
  • List some “lessons from the journey” with do’s and don’ts when developing a youth advisory council.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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Registration is now officially open for the 2025 RCPA Conference Strive to Thrive! The conference offers inspiring keynotes and plenaries, over sixty workshops, live updates from both state and national partners, and the ability to interact with exhibitors and sponsors in our Connections Hall! View our Registration Brochure for complete details of the conference schedule and speakers. You can also register directly here.

We are grateful to all of our sponsors who help make the conference happen. Be sure to check the RCPA Conference website regularly for details and updates to the schedule, registration, and sponsors/exhibitors. Our mobile app, which we are proud to share is once again being sponsored by Millin, will become available closer to the time of conference and will contain CE information, a detailed agenda, and more!

In addition to registration, there are still many opportunities available for sponsorship and exhibit booths, so don’t delay! Opportunities still available include but are not limited to our Hospitality Suite, our Awards Luncheon, entertainment, and meal sponsorships. If your organization is interested in sponsoring or exhibiting at our conference, all information is available in our Sponsor, Exhibit, and Advertise Brochure. You can contact Carol Ferenz, Conference Coordinator, for more details.

View our sponsors and exhibitors at our Conference website!

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Pharmacists on the Frontlines: Expanding the Reach of Care Teams 
Free RCPA Members-Only Webinar

Tuesday, July 8, 2025
10:00 am – 11:00 am
Register Here

Pharmacists play a vital role in improving patient outcomes through enhanced adherence strategies and collaboration with healthcare teams. This session will explore how pharmacy teams support prescribers with patient-centered services, such as medication monitoring, adherence programs, and injection administration. Attendees will gain insights into real-world approaches that strengthen care coordination and reduce treatment barriers. Through case studies and success stories, this workshop will highlight the tangible impact of pharmacy-led interventions on patient health. Whether optimizing medication management or enhancing continuity of care, pharmacists are essential partners in driving better outcomes.

Presenters:
James Steigerwalt, PharmD, Pharma Clinical Director, Altuix
Dan Kohler, PharmD, Pharmacy Manager, Altruix

Objectives: Following this course, the learner will:

  • Define the pharmacist’s role in the healthcare team, focusing on strategies that improve medication adherence, enhance care coordination, and drive better patient outcomes;
  • Evaluate how pharmacy teams collaborate with prescribers through patient support services, medication monitoring, and administration of long-acting injectables; and
  • Analyze real-world success stories to identify best practices and measurable impacts on patient care.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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SUD Workforce Trends in Pennsylvania: Strengths and Opportunities for Improvement
Free RCPA Members-Only Webinar

Tuesday, July 22, 2025
11:00 am – 12:00 pm
Register Here

The U.S. faces critical behavioral health workforce shortages, with HRSA projecting a 49% increase in demand for care alongside an 11% decrease in available clinical professionals. These shortages are particularly pronounced in the SUD workforce regarding access to essential treatments. Inevitability, workforce challenges impact patients, who may encounter restricted access in underserved areas and compromised care quality.

Shatterproof Treatment Atlas has collected data on SUD treatment delivery from over 4,500 facilities. This data offers insights into staff composition, clinical focus, and training, aiding efforts to strengthen the SUD workforce and ensure positive patient outcomes.

This workshop also analyzes SUD workforce trends in Pennsylvania and other states. Participants will engage in discussions on workforce challenges, existing models, and innovative solutions to support staff in delivering high-quality SUD care.

Presenter:
Lisa Kugler, PsyD, Senior Vice President, Shatterproof Treatment Atlas

Objectives: Following this course, the learner will:

  • Explore staffing trends across Pennsylvania SUD treatment sites to understand areas of strength and opportunities for improvement;
  • Analyze and compare Pennsylvania SUD treatment staffing against other states to understand progress at the local and multi-state levels; and
  • Evaluate potential solutions to support and enhance SUD treatment staffing in Pennsylvania based on available data and their own experiences in the field.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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Registration is now officially open for the 2025 RCPA Conference Strive to Thrive! The conference offers inspiring keynotes and plenaries, over sixty workshops, live updates from both state and national partners, and the ability to interact with exhibitors and sponsors in our Connections Hall! View our Registration Brochure for complete details of the conference schedule, presenters, current sponsors, and a message from RCPA President and CEO Richard Edley. You can also register directly here.

All conference information is also available on the RCPA Conference website. Be sure to check the website regularly for details and updates to the schedule, registration, and sponsors/exhibitors. Our mobile app, which we are proud to share is once again being sponsored by Millin, will become available closer to the time of conference and will contain CE information, a detailed agenda, and more!

In addition to registration, there are still many opportunities available for sponsorship and exhibit booths, so don’t delay! Opportunities still available include but are not limited to coffee and refreshment breaks, our Awards Luncheon, entertainment, and meal sponsorships. If your organization is interested in sponsoring or exhibiting at our conference, all information is available in our Sponsor, Exhibit, and Advertise Brochure. Contact Carol Ferenz, Conference Coordinator, for more details.

View our sponsors and exhibitors at our Conference website!

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Enhancing Access to Specialized Care: The Impact of the STAT Waiver Service and BH Services
Free Webinar for RCPA members

Tuesday, June 24, 2025
11:00 am – 12:00 pm
Register Here

This session will explore the impact of the STAT (Specialized Telehealth and Assessment Team) service in Pennsylvania, focusing on its role in improving access to care for individuals with intellectual and developmental disabilities (I/DD). Key data will highlight how STAT connects individuals to specialists trained to meet their unique needs and its positive impacts on both individuals and Direct Support Professionals (DSP).

A discussion with Barber National Institute will showcase how they use StationMD services for STAT and Behavioral Health support. The provider will share how StationMD enhances behavioral health care for individuals with I/DD, while offering valuable support to DSPs by providing timely guidance in complex situations.

Lastly, this session will emphasize how STAT and StationMD services complement each other to improve access to care and to enhance the quality of life for individuals with I/DD.

Presenters:
Matthew Kaufman, MD, FACEP, Chief Executive Officer, StationMD
Thad Jackman, Senior Director of Residential Services, Barber National Institute

Objectives: Following this course, the learner will:

  • Describe the role of the STAT Waiver Service in providing individuals access to specialized clinicians 24/7 to meet their unique needs;
  • Analyze the impact of StationMD Behavioral Health services in enhancing the timely delivery of expert support for their behavioral and developmental needs; and
  • Discuss how the integration of STAT and StationMD Behavioral Health services collaboratively address barriers to care and improve the overall quality of life for individuals with I/DD.

Certificates of attendance are available to RCPA members who attend this webinar; anyone interested in a certificate should contact Cathy Barrick. To apply for CEs, you will need to register for the RCPA Annual Conference Strive to Thrive and indicate you attended the webinar in your CE packet, which will be made available on the mobile app.

Contact Carol Ferenz, Conference Coordinator, for details, or visit the RCPA Conference website for information on workshops, sponsors, exhibitors, and more!

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