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Brain Injury

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The Office of Long-Term Living (OLTL) has issued additional guidance on the Enterprise Incident Management (EIM) Enhancements.

As stated in the communication sent on December 10, 2021, Critical Incident Report Extensions changes were implemented in the EIM system on December 11, 2021. With these changes, once the maximum number of allowed extensions is reached, providers and service coordinators (SC) will need to contact OLTL if additional extensions are needed.

The December 10, 2021, communication indicated that OLTL had drafted a form to use in the near future, and once approved, you would be notified. The OLTL EIM Critical Incident Report Extension Request form has been approved and is here for your use.

When requesting incident report extensions, please follow these instructions:

  • Request forms must be submitted to OLTL at least 5 business days prior to incident report due date, via email.
  • Reasons for prior extensions must be clearly documented in the incident report.
  • The reason for an extension request must be detailed, valid, and clearly documented in the incident report as well as in the Home and Community Services Information System (HCSIS) notes.
  • Incident report extensions will be approved for 30 days from previous report due date.

OLTL staff will respond to extension requests within 3 business days by replying to the requestor to let them know if the request was approved or rejected. If rejected, the reason for the rejection will be included in the response. If approved, OLTL staff will enter the extension in EIM.

Any questions regarding the information in this email should be directed here.

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Project Goal: To improve service delivery and processes for DHS’ clients, DHS staff, and business partners

The Pennsylvania Department of Human Services (PA DHS) is launching a website to share information about the ECM system up to and beyond implementation. The website is intended to communicate key information of the services provided to participants and families through multiple DHS program offices, regardless of the human services program or county providing the service.

The ECM website can be accessed here.

ECM will replace several legacy systems across program offices through the implementation of one common solution. By means of this website, users can get acclimated with all ECM subsystems and their functions. The primary pages and a brief synopsis are as follows:

  • About ECM: An overview of ECM, its timelines, goals and objectives, benefits, scope, and project governance structure.
  • Stakeholder: An overview of the participants who benefit from ECM. This will include links to the subpages for the different stakeholder groups, including the Program Areas, County Organizations, Hearings and Appeals, Providers, Service/Support Coordinators, Administrative Entities and Those we Serve.
  • Development: Description of the scope of the project, the technology used, methods used to implement and operate the future ECM, and the phases of the project. The development and maintenance of the ECM system will follow a hybrid-agile system methodology which will be described in more detail within this area of the website. System development involves the process of producing and sustaining an information technology system. It covers technology, people, and processes.
  • Change and Training: Information about the system including training materials, user guides, and schedules. It is key that the stakeholders and those we serve are supported throughout the entire project process.
  • News: Communications such as press releases, news coverage, and announcements.
  • ECM FAQs: Frequently Asked Questions that cover various topics like general information, the timeline for the project, implementation process, and trainings.

We hope that you will refer to the website often as more information is posted while PA DHS and its partners prepare for the initial launch.

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The Office of Long-Term Living (OLTL) has issued additional guidance on the Enterprise Incident Management (EIM) Enhancements.

As stated in the ListServ communication sent on November 24, 2021, Critical Incident Report Extensions changes will be implemented in the EIM system on December 11, 2021. Once the maximum number of allowed extensions is reached, providers and service coordinators (SCs) will need to contact OLTL if additional extensions are needed.

When requesting incident report extensions, please follow these instructions:

  • Requests must be submitted to OLTL at least 5 business days prior to incident report due date, via email.
  • Reasons for prior extensions must be clearly documented in the incident report.
  • The reason for an extension request must be detailed, valid, and clearly documented in the incident report as well as in the Home and Community Services Information System (HCSIS) notes.
  • Incident report extensions will be approved for 30 days from previous report due date.
  • The following information must be included in the request for extension:
    • Participant’s Name
    • Participant’s Master Client Index (MCI) Number
    • EIM Incident ID
    • Incident Discovery Date
    • Incident Original Due Date Incident Primary Category
    • Reason for Extension Request (must be clearly documented in critical incident report and HCSIS notes)
    • Submission date (at least 5 business days prior to report due date)
    • Person submitting request (name and title)
    • Agency/Managed Care Organization (MCO) Name

OLTL staff will respond to extension requests within 3 business days by replying to the requestor to let them know if the request was approved or rejected. If rejected, the reason for the rejection will be included in the response. If approved, OLTL staff will enter the extension in EIM.

OLTL has drafted a form to use in the near future. Once the form is approved, providers will be notified. Any questions regarding the information should be directed here.

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Tablet on a desk - Newsletter

The Home and Community Services Information System (HCSIS)/Enterprise Incident Management (EIM) Quarterly Release goes live on December 11, 2021. The Release Newsletter has been posted to the HCSIS Learning Management System (LMS). The newsletter is also here. Please log in to LMS and click on the “HCSIS Release 85.00 Newsletter” link to review this and all newsletters. If you do not have access to LMS, please contact your agency’s Business Partner Administrator (BP Admin), which would be the person that gave you HCSIS/EIM access.

If you have any questions regarding this email, please contact the OLTL EIM resource account.

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The next Managed Long-Term Services and Supports (MLTSS) Subcommittee meeting has been scheduled for January 5, 2022, from 10:00 am–1:00 pm via webinar. The information to participate in this meeting is provided below:

  • Webinar Registration Link : If you have trouble accessing the webinar registration through the Internet Explorer or Safari web browsers, please try accessing it through a different web browser, such as Chrome or Edge.
  • Dial In Number: The dial-in number is: 1 (415) 655-0052 Access Code: 592-813-305
  • Remote Captioning and Streaming Link

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Photo by Chris Montgomery on Unsplash

The Alzheimer’s Association will be conducting a virtual dementia caregiver symposium on December 14, 2021, from 10:00 am–2:00 pm. Please refer to the information below and the link to register.

VIRTUAL DEMENTIA CAREGIVER SYMPOSIUM 
Tuesday, December 14, 2021 
10:00 am–2:00 pm

Register Today!

Register today to join the Alzheimer’s Association for a special half-day Virtual Dementia Caregiver Symposium. This program affords caregivers the opportunity to connect with peers and professionals while enhancing their caregiving skills. Attend to learn practical tips as well as how to connect to vital community-based resources.

Featured Topics:

  • PERSPECTIVES ON CAREGIVING PANEL highlighting practical strategies and tools from varying outlooks. Moderated by Amy Goyer, AARP’s national family and caregiving expert.
  • RESOURCES IN MY COMMUNITY PANEL DISCUSSION with experts from the PA Caregiver Support Program and Pennsylvania Link to Aging and Disability Resources. Moderated by Matt Trott, Division Manager for the Greater Erie Community Action Committee.

PLUS… Learn about a new state law that helps expand benefits for Pennsylvania’s unpaid caregivers, and gain strategies for managing dementia-related symptoms and behaviors.

Mark your calendar, register to join, and invite others!
To learn more, call the 24/7 Alzheimer’s Association Helpline: 800-272-3900.

In partnership with:
AARP PA
P4A
PA Department of Aging

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