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Photo by Dario Valenzuela on Unsplash

National Family Caregivers Month – a time to celebrate the contributions of caregivers, provide them with tools that they need, and continue to advocate for individuals with mental illness.

There are over 53 million Americans who are unpaid caregivers to family, friends, and neighbors. Twenty-seven percent or nearly a third of adult caregivers are helping someone with a mental illness. Caregiving can often have a significant impact on the life of the caregiver in more ways than one. It can make maintaining your physical and mental health more difficult and may put a strain on work and social life.

[View Mental Health America web page for information, resources, and toolkits]

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Washington, DC * November 18, 2020 – Today the US Department of Agriculture (USDA) announced the official launch of the AskUSDA Contact Center program. The AskUSDA Contact Center will serve as the “one front door” for phone, chat, and web inquires. It will transform how the public interacts with USDA and provide an enhanced experience for the public.

Prior to the creation and implementation of AskUSDA, members of the public had to navigate dozens of phone numbers and had no chat function or online platform for self-service. This situation created frustrations and inefficiencies. AskUSDA was created to make USDA more responsive to the public by providing a single destination for phone, chat, and web inquiries. Whether it’s talking to a USDA representative via phone, chatting with a live agent on our website, or communicating with USDA via email, the public will have streamlined access.

The launch of AskUSDA delivers a centralized contact center that offers customer service and consistent information for the public. With over 29 agencies and offices, USDA’s mission impacts every single person in the US and hundreds of millions around the globe. AskUSDA assures that farmers, researchers, travelers, parents, and more have efficient access to the information and resources that they need.

AskUSDA is set up to handle common questions across programs that service a variety of audiences. For example, customers who may have basic questions about USDA’s nutrition services can be assisted via phone, email, and web chat by trained AskUSDA representatives. Meanwhile, customers who may have complicated questions about loan programs can be quickly connected to agency experts. AskUSDA also hosts over 5,000 articles for a self-service option to help with more common questions such as food safety inquiries or pet-travel guidance.

Over the course of its pilot program, AskUSDA successfully assisted with over 93,000 citizen inquiries, and the AskUSDA website received over 1.4 million knowledge article page views. USDA looks forward to continuing to implement this enhanced best-in-class contact center across the department.

The public can contact AskUSDA by phone at (833) ONE-USDA. Representatives are available from 9:00 am – 5:30 pm Eastern Standard Time (EST) on weekdays. The website is available 24/7 and includes live chat agents who are available from 10:00 am – 6:00 pm EST on weekdays. Inquiries can also be sent via email at any time.

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Ensure your community is healthy before they interact, with virtual AI-verified temperature and symptom checks. Learn more about how the Fever Free app is the safest, most efficient, and cost effective solution for organizations of any type and size. Stay in compliance with your workplace health screening protocols while giving your community back its peace of mind. This webinar will cover a real-time demonstration about how the app works, tons of Q&A, and an RCPA member testimonial!

Register here to participate.

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The United States Department of Agriculture (USDA) is recognizing National Rural Health Day today to applaud the many contributions of rural communities and address the unique challenges that they face in accessing and delivering healthcare services. To celebrate, we are highlighting ways that we are working with rural leaders and our partners to increase access to critical healthcare across rural America. Learn more below.

USDA Leadership Discusses Rural Healthcare:

Real Stories of Small Towns Undergoing Big Changes:

Do you need help accessing rural healthcare funding opportunities?

For more information about National Rural Health Day, visit this webpage.

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On Tuesday, November 24, 2020 at 12:00 pm, the Department of Drug and Alcohol Programs (DDAP) will host a webinar entitled Advocating for Addiction Reform.

This webinar will:

  • Walk through the process of how to contact your state and federal representatives.
  • Share effective ways to tell your story and advocate on behalf of yourself, your community, and your organization.
  • Provide updates on current legislation that will help advance addiction reform.
  • Highlight other partner organizations in the field and connect you with the larger statewide network.

Interested in partnering with Life Unites Us? Fill out the Become a Partner form on this page.

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Please see the questions and answers (Q&A) document, which contains the Office of Mental Health and Substance Abuse Services’s (OMHSAS’s) responses to the questions submitted via the chat box during the webinar on Monday, November 16.

Here is a link to view the recording of the OMHSAS Stakeholder Webinar, which took place on Monday, November 16 from 4:00 pm – 5:00 pm.

If you have further questions, please contact your Rehabilitation and Community Providers Association (RCPA) policy director.

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