Today the Office of Long-Term Living (OLTL) issued guidance to service coordinators providing services to waiver participants residing in the Community HealthChoices (CHC) Southwest Zone (Zone 1) in their caseloads. The information was copied to providers of waiver services in Zone 1 as well.

The frequently asked questions includes the following statement: The current Service Authorization Form (SAF) that is in place remains effective through the continuity of care period.

OLTL has made available SCE update and resource documents regarding continuity of care, and HCSIS and SAMS service plan updates, for waiver participants in the Southwest Zone who are transitioning to CHC on January 1, 2018.

The following information is available:

• Letters describing actions that SCs can take to address service plan changes in HCSIS and SAMS.
• Flow-charts that illustrate the HCSIS or SAMS service plan changes.
• An EVS resource

OLTL notes that participants residing in Zones 2 through 5 enrolled in any other waiver (Attendant Care, Independence, or OBRA) will not have enrollments, services, or plans automatically end-dated at this time.

If you have any questions, or to request the attachments in alternate format, please call the OLTL Participant Helpline at 800-757-5042 or send an email.