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Visualizing the Behavioral Health Workforce Crisis
February 22, 2024, 12:00 pm – 1:00 pm EST
Register Here
Featuring Charles Klinger, Chief Operating Officer, Behavioral Health Alliance of Rural PA (BHARP)

Charles has led a collaborative data project across 24 Pennsylvania counties. It paints a picture of a devastated workforce.

Agencies provide this data, and review it with government and managed care. It is being used to support recruitment and retention efforts.

Charles and his team are working together to find solutions to the BH workforce crisis.


Charles has led the Provider Workforce Staffing (PWS) report in response to the major changes in behavioral health staffing since 2020. Over 20% of available positions remain unfilled, signaling an increased divide between available workers and population need.

This report highlights the costs of adequately filling our network in a clear and comprehensive way. Average rate of pay for a multitude of mental health jobs have been reviewed in the PWS report, from psychiatrists to housekeepers.

Most BH staffing problems arise from lack of available workers. According to Charles’ research, workers are leaving jobs, and there are no candidates available to replace them. Many jobs have consistently remained vacant.

For those from Pennsylvania, the PWS is particularly illuminating, as it focuses on state-specific needs, like the loss of workers in every level from outpatient care, to intensive behavioral health services (IBHS).

The Mental Health Planning Council, under the direction of the Office of Mental Health and Substance Abuse Services (OMHSAS), has extended the survey on delivering Intensive Behavioral Health Services (IBHS) until September 22, 2023. Agencies may access the provider survey directly and view the flyer for more details. Feedback will be de-identified and compiled by the Family Satisfaction Team of Montgomery County to be shared with relevant stakeholders and survey participants.

RCPA, on behalf of our members and those they serve, continues our efforts advocating for children, families, and practitioners delivering IBHS services. We respectfully ask our members to share this survey with families they are currently serving. The information will be utilized to examine challenges and opportunities in creating more viable pathways to IBHS services. Feel free to also share this information with other providers in your network of stakeholders.

If you have questions, please contact Clare Higgins or RCPA Policy Director Jim Sharp.

Image by Dirk Wouters from Pixabay

The Mental Health Planning Council, under the direction of The Office of Mental Health and Substance Abuse Services (OMHSAS), is conducting a survey on delivering Intensive Behavioral Health Services (IBHS) and is requesting assistance in provider responses to the survey. Agencies may access the provider survey directly and view the flyer for more details. Feedback will be de-identified and compiled by the Family Satisfaction Team of Montgomery County to be shared with relevant stakeholders and survey participants.

Data collection for the survey will run from August 1, 2023 – August 31, 2023.

RCPA, on behalf of our members and those they serve, continues our efforts advocating for children, families, and practitioners delivering IBHS services. We respectfully ask our members to share this survey with families they are currently serving. The information will be utilized to examine challenges and opportunities in creating more viable pathways to IBHS services. Feel free to also share this information with other providers in your network of stakeholders.

If you have questions, please contact Clare Higgins or RCPA Policy Director Jim Sharp.

Photo by Markus Winkler on Unsplash

The Pennsylvania Independent Regulatory Review Commission (IRRC) has approved RCPA’s request to review the RCPA IBHS Regulatory Review Recommendations within the context of the current IBHS regulations.

The premise of the recommendations addresses the challenges and barriers IBHS providers have faced in creating the staffing infrastructures and meeting the burdensome operational protocols for regulatory compliance. The overreaching nature of the regulations, coupled with the impact of the pandemic, has caused great strain on an already depleted behavioral health workforce. These system stressors limit the ability to provide vital, quality services to children and families. Due to the prohibition for the use of waiting lists, it is difficult to capture the true number of children and families going without these essential services. We contend there are thousands of children across the Commonwealth with unmet treatment needs and written orders for IBHS services who await care.

The current lack of access to care is a result of the workforce crisis and operational requirements of implementing the regulations. We feel these access issues and children waiting for services are compelling reasons, in the interest of the public, to merit a review of the regulations. We have also provided these recommendations to OMHSAS, the HealthChoices BHMCOs, and leadership in the Pennsylvania General Assembly.

RCPA extends its gratitude to our members and those who have supported this process as well as the IRRC for their review. There is no current timeframe for the review, as there are many other, similar regulatory review requests on the docket. With that said, we remain vigilant in our efforts and seek partnership and collaboration with all stakeholders to address the current crisis.

If you have any questions, please contact RCPA Mental Health Policy Director Jim Sharp.

On behalf of the RCPA IBHS Providers and the children and families of Pennsylvania, RCPA has requested the Independent Regulatory Review Commission (IRRC) to reopen for review Regulation #14-546: Intensive Behavioral Health Services, based on section 8.1 of the Regulatory Review Act (71 P.S. § 745.8a).

The premise of our recommendations addresses the challenges and barriers IBHS providers have faced in creating the staffing infrastructures and meeting the burdensome operational protocols for regulatory compliance. The overreaching nature of the regulations, coupled with the impact of the pandemic, has caused great strain on an already depleted behavioral health workforce. These system stressors limit the ability to provide vital, quality services to children and families. Due to the prohibition for the use of waiting lists, it is difficult to capture the true number of children and families going without these essential services. We contend there are thousands of children across the Commonwealth with unmet treatment needs and written orders for IBHS services who await care.

The current lack of access to care is a result of the workforce crisis and operational requirements of implementing the regulations. We feel these access issues and children waiting for services are compelling reasons, in the interest of the public, to merit a review of the regulations.

The COVID-19 DHS regulatory flexibilities provided initial relief for providers, and OMHSAS continues to offer waivers to agencies experiencing critical staffing shortages. Providers are grateful for these temporary solutions; however, these waivers do not address the long-term impacts of the current regulatory requirements. Providers continue to struggle to hire qualified staff and contend with burdensome operational requirements, many of which negatively contribute to the efficiency of care delivery.

The expressed purpose of the IBHS regulations was to ensure access to quality care in a consistent and efficient manner. Conversely, the result has been a labyrinth of regulatory and operational interpretations, differentiated reimbursement for the same services, and a human services workforce crisis with no upcoming relief.

RCPA would like to thank the members of the RCPA IBHS Steering Committee for their commitment to conduct the review and the Commission for their willingness to consider this request. We believe these recommendations, if implemented, can address the barriers identified without compromising the original vision for high-quality services and broad access to care.

At last correspondence, the IRRC is in receipt of the recommendations. We will be providing a copy to the Office of Mental Health and Substance Abuse Services (OMHSAS), as requested by the Commission. We will continue to keep members apprised of the review process. If you have further questions, please contact RCPA Policy Director Jim Sharp.

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This afternoon’s ABA meeting PowerPoint has been posted to the website. The information is a summary of existing information and will be focused on helping providers new to MA, or only participating in commercial insurance, acclimate to licensing and the IBHS regulations. The WebEx is currently over the registration cap and many traditional BHRS providers registered for multiple slots. If you have been participating in previous IBHS Training and WebEx sessions, this material will be redundant. Please share with any providers you feel may benefit from the information. Thank you!

There will be an additional IBHS ALERT that goes out today with updated information on the implementation. Contact RCPA Children’s Director Jim Sharp with questions.