Effective Monday, June 16, 2025, the PA Consumer Service Center (Inspiritec) began accepting Long-Term Care (LTC) and Home and Community-Based Services (HCBS) applications over the phone. Individuals can call 1-866-550-4355 to apply for Medicaid, including LTC and HCBS. This information can be found on the DHS website, as well.
To communicate this change, the Department of Human Services (DHS) publicized this info with external stakeholders, posted banner messaging to multiple DHS web pages, added messaging to the Statewide Customer Service Center (CSC) wait time menu, and shared this information internally. DHS also provided Consumer Service Center staff with additional information needed to accurately capture information specific to LTC and HCBS applications.
Questions regarding this initiative can be directed to the DHS helpline at 800-692-7462.