EIM Email Notifications and Alerts
On March 30, 2019 changes were implemented in the Enterprise Incident Management System in order to assist users of the system to keep current with incident management responsibilities.
ODP Announcement 19-042 informs Supports Coordinators (SCs) and Supports Coordination Supervisors (SC Supervisors) of the addition of email notifications when there is a system-generated alert in Enterprise Incident Management (EIM). The email notification functionality has been added to EIM in order to prompt users to login and review incidents. The addition of email notifications will assist SCOs to promptly review incidents for evidence that the individual’s health, safety, and rights were safeguarded during the entire lifecycle of an incident.
On March 30, 2019, SCs and SC Supervisors with an assigned caseload in HCSIS will begin receiving real time email alerts when there is a system-generated alert in EIM for an individual assigned to their caseload.
Email notifications will be received when the following occurs:
- Incident First section is submitted.
- Restraint incident is submitted that requires follow up.
- Initial County or Regional Management review is submitted, with a “No” response to any question within the review.
- Incident Final section is submitted.
- Incident Management review by County or Region is submitted and the incident receives a status of “Not Approved”.
To ensure the email alerts are successfully delivered to the appropriate email addresses, please ensure all email addresses of SCs and SC Supervisors are correct in HCSIS Demographics and add NoReply@pa.gov to your safe senders list.
ODP Announcement 19-043 is to inform Providers, SCOs and other reporting entities who have a responsibility to file incidents in EIM of the functionality of EIM Alerts they will receive when the First Section of an incident is initiated but not submitted within 72 hours. This alert will assist providers, SCOs and other reporting entities with their obligation to report alleged and suspected incidents in a timely manner as outlined in ODP Bulletin #6000-04-01, Incident Management.
Effective March 30, 2019, all users with the PW-EIM-INCIDENTRPTR role in the reporting organization as well as the assigned point person for an incident that is created but not submitted 72 hours after creation will receive an Alert in EIM. The alert will be generated for all incident Primary Categories, including incidents which have not yet been classified.
For technical issues, please contact the HCSIS/EIM Help Desk.
Phone: 1-866-444-1264 Fax: 717-540-0960
Hours: Monday – Friday: 7:45 AM – 5:00 PM